Privacy Policy — Crystal Keys Healing

Effective date: September 10, 2025

Crystal Keys Healing (“we,” “us,” or “our”) respects your privacy. This Policy explains what we collect, how we use it, and your choices when you visit crystalkeyshealing.com, make a purchase, book a service, download content, or otherwise interact with us (the “Services”).

1) Information We Collect

Information you provide

  • Contact details (name, email, phone).

  • Billing and shipping info (address, zip/postal code).

  • Account or profile info (username, password).

  • Messages and forms (inquiries, testimonials, intake forms).

  • Booking details (appointment date/time, preferences).

  • Course/community inputs (comments, uploads).

Information collected automatically

  • Device and usage data (IP address, browser, pages viewed, time on site, referring URLs).

  • Cookies, pixels, and similar technologies (see “Cookies & Tracking”).

Information from third parties

  • Payment processors (transaction confirmations—no full card numbers stored by us).

  • E-commerce, scheduling, and learning platforms (order, enrollment, or booking data).

  • Analytics and advertising partners (aggregated or pseudonymized insights).

2) How We Use Your Information

We use your information to:

  • Provide and improve the Services (orders, bookings, support, features).

  • Personalize content, experiences, and recommendations.

  • Send transactional messages (receipts, reminders, updates).

  • Send marketing communications (you can opt out anytime).

  • Analyze site performance and troubleshoot issues.

  • Maintain safety, security, and legal compliance.

Legal bases (EEA/UK visitors): consent, contract performance, legitimate interests, and/or legal obligations.

3) Cookies & Tracking

We (and providers) use cookies, pixels, and similar tools to operate the site, remember preferences, analyze performance, and measure marketing. You can manage cookies in your browser settings. Some features may not function without certain cookies.

4) Sharing Your Information

We do not sell your personal information. We share it only with:

  • Service providers/Processors (e.g., website host, email/SMS tools, analytics, scheduling/e-commerce platforms, learning platforms, payment processors) under contractual confidentiality.

  • Business transfers (merger, acquisition, or asset sale).

  • Legal reasons (to comply with law, protect rights, investigate misuse, prevent fraud, or ensure safety).

  • With your consent or at your direction.

5) Payments

Payments are processed by third-party providers (e.g., Stripe, PayPal, Payhip, or similar). We do not store full credit card numbers. Your use of those services is governed by their privacy policies and terms.

6) Data Retention

We retain personal information as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. When no longer needed, we will delete or de-identify information in accordance with our retention practices.

7) Your Choices

  • Marketing emails: Click “unsubscribe” in any marketing email or contact us at crystalkeyshealing@gmail.com.

  • Cookies: Adjust your browser settings to refuse or delete cookies.

  • Access/Update/Delete: See “Your Rights” below.

8) Your Rights (Region-Specific)

California (CCPA/CPRA). California residents may request to:

  • Know/access the categories and specific pieces of personal information collected.

  • Delete personal information (subject to exceptions).

  • Correct inaccurate personal information.

  • Limit the use/disclosure of sensitive personal information (if applicable).

  • Opt out of “selling” or “sharing” for cross-context behavioral advertising (we do not sell personal information; if you believe otherwise or wish to opt out of any “sharing,” contact us).

Submit requests at crystalkeyshealing@gmail.com with “Privacy Request – California” and verify your identity. You have the right not to receive discriminatory treatment for exercising your rights.

EEA/UK. You may have rights to access, rectify, delete, restrict processing, object to processing, and data portability. Where processing is based on consent, you can withdraw consent at any time (this won’t affect prior processing). To exercise, contact crystalkeyshealing@gmail.com with “Privacy Request – EEA/UK.”

9) Children’s Privacy

Our Services are not directed to children under 13 (or under 16 in the EEA/UK). We do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us and we will take appropriate steps to delete it.

10) Security

We implement reasonable administrative, technical, and physical safeguards. However, no method of transmission or storage is completely secure. Use the Services at your own risk and contact us if you suspect unauthorized access.

11) International Transfers

If you access the Services from outside the United States, your information may be processed in the U.S. and other countries with different data protection laws. We use appropriate safeguards when required by law.

12) Third-Party Links & Features

Our site may link to third-party websites, apps, or services (e.g., scheduling, courses, payments). We are not responsible for their privacy practices. Review their policies before providing information.

13) Changes to This Policy

We may update this Policy from time to time. The “Effective date” above reflects the latest version. Material changes will be posted on this page and/or communicated as required by law.

14) Contact Us

If you have questions, requests, or complaints about this Policy or our practices, contact:

Crystal Keys Healing
Email: crystalkeyshealing@gmail.com